Privacy Policy

Last updated: 12 October 2026 · Operated by CyberNovr Limited

At CYBERNOVR (trading as Novr Academy, “we”, “us”), we take your privacy as seriously as you do. This Privacy Policy explains what personal information we collect through the NovrAcademy learning platform and novracademy.com, why we collect it, how long we keep it, and the rights you have over it. It applies to our online activities and is valid for visitors and users of the NovrAcademy platform. It does not apply to information collected offline or through channels other than this platform.

Consent

By using NovrAcademy, you consent to this Privacy Policy and agree to its terms.

Information we collect

The personal information you are asked to provide — and why you are asked for it — is made clear at the point of collection. This may include:

Account information: name, email address, password (stored only as a salted hash), organisation or school name, and role.
Learning activity: course enrolments, lesson progress, quiz and assessment answers, submitted practical work, certificates issued, community posts and messages, and instructor feedback.
Payment information: when you pay a course or application fee, the transaction is processed by Paystack. We receive the transaction reference, amount, currency and status — we never see or store your full card number.
Communications: if you contact support or apply through a CyberNovr form, we may receive your message and any information you choose to include.
Technical data: standard server log files (IP address, browser type, ISP, date/time stamp, referring/exit pages). These are not linked to personally identifiable information and are used for operating the service, security monitoring and aggregate analytics of platform health.

How we use your information

Provide, operate and maintain the learning platform
Enrol you in courses, track progress, grade assessments and issue certificates
Process payments and prevent fraud
Improve, personalise and expand the platform
Understand and analyse how the platform is used
Communicate with you — service messages (enrolment confirmations, results, password resets), customer support, and, where you have opted in, marketing
Find and prevent fraud, and enforce our terms

Who we share it with

We share the minimum necessary data with service providers who process it on our behalf: Paystack (payments), Cloudflare and Mux (course video delivery), our email provider (transactional messages), and our hosting providers. We do not sell your personal data. If we are required to disclose information by law, we will do so only to the extent required.

How long we keep it

We keep your personal data for as long as necessary to fulfil the original purpose of collection — typically for the life of your account and your enrolment records — and to comply with legal obligations, resolve disputes or enforce our agreements. Retention is determined by the amount, type and sensitivity of the data, the risk of harm from unauthorised use or disclosure, and applicable legal requirements such as statutes of limitations. Certificates and assessment records may be retained beyond account closure for verification purposes.

Cookies

We use strictly necessary cookies to keep you signed in and to run the platform. The full inventory is in our Cookie Policy.

Third-party policies

This policy does not cover third-party websites or services linked from NovrAcademy. Consult the respective providers’ policies for more information. You can also disable cookies through your browser settings; some platform features require essential cookies to work.

Data protection rights (GDPR & NDPR)

Every user is entitled to the following:

Right to access — request copies of your personal data
Right to rectification — request correction of inaccurate or incomplete data
Right to erasure — request deletion of your personal data, under certain conditions
Right to restrict processing — request that we limit how we use your data
Right to object to processing — under certain conditions
Right to data portability — request transfer of your data to another organisation or to you, under certain conditions

If you make a request, we have one month to respond. This policy also reflects the Nigeria Data Protection Act (NDPR). To exercise any of these rights, contact us using the details below.

Children’s information

Protecting children online is a priority. We encourage parents and guardians to observe, participate in and monitor their children’s online activity. CYBERNOVR does not knowingly collect personally identifiable information from children under 13. If you believe your child provided such information on our platform, contact us immediately and we will promptly remove it from our records.

How to contact us

Questions about this policy or our privacy practices:
Email: info@cybernovr.com
Tel (Nigeria): +234-809-812-0000
Mailing address:
ATTN: Data Protection Officer (Privacy Team Lead)
17 Sunday Adigun Street, Alausa, Ikeja, Lagos, Nigeria

Accessibility

If you are unable to access this policy, you can request a copy in an alternative format by calling +234-809-812-0000 (Nigeria) or emailing info@cybernovr.com.

Changes to this policy

This Privacy Policy may be revised periodically to reflect changes in our practices, technology, applicable laws or other factors. When we update it, we will update the “last updated” date at the top of this page. For significant changes, we may notify you in advance — such as through a prominent notice on the platform or by contacting you via the email address you provided.